Privacy policy

Who we are

HRVA Homes ("HRVA Homes," "we," "us," or "our") is a Hampton Roads real estate team affiliated with LPT Network, operating this website at hrvahomes.com. This policy explains what information we collect through the site, how we use it, and the choices you have.

Information we collect

We collect information you voluntarily provide when you:

• Fill out a contact, listing inquiry, seller/CMA, or careers form — typically your name, email, phone number, and any message or details you include.
• Create an account, save searches, or favorite listings on the site.
• Sign up for updates or communications from our team.

We may also collect basic usage information automatically (such as pages visited and general device/browser information) to help us understand how the site is used and keep it running smoothly.

How we use your information

• To respond to your inquiry and provide the real estate services, information, or resources you requested.
• To contact you by phone, text message, or email about your inquiry, listings, market updates, or related services.
• To route your information to the appropriate HRVA Homes agent or team member.
• To improve our website, marketing, and services.

Consent to be contacted (call, text, email)

When you submit a form on this site that includes your phone number, you agree that HRVA Homes and its agents may contact you at that number by call or text — including by autodialed, automated, or prerecorded means — and by email, to follow up on your inquiry or share relevant real estate information. Message and data rates may apply. Your consent is not a condition of purchasing any property or service. You can opt out of texts at any time by replying STOP, and out of emails using the unsubscribe link, or by contacting us directly using the information below.

SMS terms and conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at hello@hrvahomes.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy.

How your information is shared

We do not sell your personal information, and data will not be shared with third parties for marketing or promotional purposes. We share information only as needed to operate our business, including with:

• Our CRM (customer relationship management) platform, Follow Up Boss — used internally by our team to track and respond to inquiries.
• Our brokerage, LPT Network, and the specific HRVA Homes agent best suited to help with your inquiry.
• Service providers who help us operate the site (such as hosting and email/text delivery), under obligations to protect your information.
• Government authorities or other parties when required by law.

This statement applies to all site visitors regardless of state or location — we do not have a separate policy for any specific state.

Cookies and site usage

Like most websites, ours may use basic cookies or similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

Your choices

• You can ask us at any time what information we have about you, or ask us to correct or delete it, subject to legal and business record-keeping requirements.
• You can opt out of marketing calls, texts, or emails at any time using the methods described above, without affecting any service already in progress.

Data security

We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children's privacy

This site is intended for adults seeking real estate services and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact us

Questions about this policy or your information? Reach us at 757-780-1832 or through our contact page. HRVA Homes, 112 College Pl Ste 200, Norfolk, VA 23510.